Questions we get asked.

No. Every plan starts with a 30-day free trial, and you are not charged until it ends. Thirty days is long enough to send a net-30 invoice and see it paid before your first bill.

Every plan creates an invoice per shipment with PO numbers, terms and payment recording. Choose by what you need on top:

• Starter • up to 50 invoices a month.
• Growth • unlimited invoices, packing slips, credit notes, bulk actions and Shopify Flow.
• Pro • e-invoicing and PEPPOL, batch invoicing.
• B2B • QuickBooks sync, payment reminders, receivables and statements.

Compare the plans in full.

Invoices keep being created, and you can still open, download and send them yourself. Auto-send emails, batch delivery and automatic payment links pause until the next calendar month or until you upgrade. The Dashboard warns you when you reach 80% of the limit.

You can upgrade at any time: open Plans in the app, choose the higher plan, and approve the new subscription in Shopify. To move to a lower plan, contact us and we'll help you switch.

Through Shopify. The charge appears on your Shopify bill, monthly or annually; annual costs about 17% less. PEPPOL delivery is billed separately, per document, by the access point provider you connect.

Uninstall the app from your Shopify admin. That ends the subscription. Download any invoices or exports you want to keep first — see what happens to my data.

By default, the moment you create a fulfillment in Shopify. You can instead have one invoice per order, created when the order is placed or paid, or create invoices only by hand. See invoice triggers.

Yes. The final invoice for an order is calculated as the order total minus everything already invoiced, so any rounding left over from splitting tax lands there. How the final invoice works.

Tax and discounts follow the items: each invoice carries the share that belongs to the quantities in that shipment. Shipping is your choice — all on the first invoice (the default), or spread in proportion to each shipment's value. Details and an example.

Check these in order:

• Settings → Invoice Creation → Invoice trigger is set to When a fulfillment is created.
• You have an active plan or trial.
• The fulfillment was created after you installed the app. Earlier fulfillments are not invoiced retroactively.

If all three are true, report it.

Invoices already issued don't change, and they keep the order total as it was when they were created. If you edit an order mid-way, check the final invoice's total before sending it, and get in touch if it isn't what you expect.

Its invoice is voided automatically, unless it has already been paid. The invoice's timeline records the reason.

No. An invoice mirrors what was shipped, so its contents come from the Shopify fulfillment. You can add internal notes, void a draft or approved invoice, or issue a credit note to reverse one.

You can set the prefix and choose the suffix style: INV-1042-A, INV-1042.1 or INV-1042-1. The middle part is always the Shopify order number. Invoice numbers.

Your store's currency. If a customer checked out in another currency, the invoice still shows the order's amounts in your store currency.

The PDF can: every printed label can be replaced in the template editor's Label Overrides. Emails, the status page and the customer portal are in English. Translating a template.

Only if you turn on Auto-send invoices to customers in Settings. It is off to begin with, so you can review each invoice, approve it and send it yourself until you are comfortable.

A Qixeo sending address, shown under the From name you choose. Replies go to your Reply-to email. Sending from your own domain isn't available.

Not the subject or body text. You control the From name, reply-to address, brand color, and whether the "Still to come" list is included. The attached PDF is fully customizable.

The invoice is still created and you can download the PDF. It can't be emailed, and it won't receive reminders or appear on statements, which are grouped by customer email.

An email with the invoice PDF attached and a link to a status page for their order, showing each shipment, tracking and what is still to come. On the B2B plan, reminder and statement emails also link to a portal with all their open invoices. Neither page needs a login.

On Pro and above, tick Remove Qixeo Invoice branding under Settings → Customer Status Page.

No. Your customers pay you directly, by ACH, check or wire, using the Remit To details on the invoice, and you record the payment in the app. On Growth and above you can also send a Shopify checkout payment link for card payments.

Yes. Enter the amount you received. The invoice moves to Partially paid and shows the balance due, on screen and on the PDF. Recording payments.

Not by itself. Once every invoice for an order is paid, the app offers a Mark order as paid in Shopify button.

On Growth and above, a credit note is created automatically for the refunded amount and nets against the customer's balance. On Starter, refunds are not recorded in the app.

Reminders need the B2B plan, reminders switched on, and an invoice that is approved or sent with a due date, a balance and a customer email. The usual cause is no due date: with terms of Due on receipt and no payment terms on the Shopify order, an invoice has none. How reminders work.

QuickBooks Online, on the B2B plan. For anything else, the reconciliation CSV on Growth and above gives you every order with its invoices and balances.

QuickBooks companies with Automated Sales Tax calculate tax themselves from the shipping address and ignore the figure sent to them. Qixeo flags each difference on the invoice's timeline. When totals differ.

No. Every line is booked to a single "Qixeo Sales" service item, with the product, variant and SKU in the line description.

Qixeo charges nothing extra. You connect your own e-invoice.be or Storecove (still under development) account and they bill you per document. Because every shipment is its own invoice, an order split three ways is three documents; you can choose to transmit only the final one.

PEPPOL BIS 3.0, CII, XRechnung and Factur-X / ZUGFeRD as downloads, and PEPPOL BIS for network delivery. Italy's SdI is not supported, and Qixeo sends e-invoices but does not receive them. E-invoicing.

Orders, fulfillments, products, customers, payment terms and your store files (for choosing a logo). It writes to orders to attach invoice information and mark them paid when you ask, and creates draft orders for payment links.

Your invoices, payments and settings are deleted when the app is uninstalled. Before you uninstall, download the PDFs and exports you need to keep for your records.

Each link contains a long random token and can't be guessed, but anyone who has the link can open the page. Treat them like the invoice email itself.